Changelog 2025

release-2026-03-15

Used conversations and AI messages now also are shown in the analytics dashboard.
Added dashboard for latency metrics.
Internal agents can now access CRM and file storage.

Switched Stripe to customer portal. This allows customers to manage their subscriptions and billing information directly in the Stripe customer portal, which provides a better user experience and more features for subscription management.

Analytics spreadsheet export now also contains questionnaire answers and variables, if the questionnaire process module is selected in analytics.
Optimized completions eval for product gallery.
Voice bot optimizations. Added MCP tool calling to voice bots.
Switched from Cloudflare to new CDN providers as specified in the trust center.
Bug fix for image upload of SVG files regarding the correct content type.
Internal LoyJoy agents now can access the web.

OpenAI-compatible models now besides API keys can also be configured with OAuth2 client credentials, and with Basic authentication. This allows to use OpenAI-compatible models e.g. with more complex LiteLLM hosting setups, which require OAuth2 or Basic authentication.
Runtime log entries now contain the entity ID of the process element in which the log entry was created. This allows to filter the runtime logs for specific process elements, e.g. to find all log entries created in a specific process module.

The launcher preview messages now are seeded with the tenant name
Publish: Add option to create list of URLs where LoyJoy chat should not be shown
Allow owners to delete live conversations
Spreadsheet export now contains link click analytics and website sessions
Folder analytics now shows clicks analytics and website sessions
Added Indonesia locale
Fix "Overall" label text for sharing analytics
Add button to AI agent tool "Rich Message" (product mode)
Extended X-FORWARDED-FOR check
Analytics: New KPI for the number of given free text answers in NPS process module
Fix HTML Preview (e.g. emails)

AI Messages can now be set to be stored for 60 days
Added Indonesian language support.
In process module AI Agent added (1) model checking rules, (2) a new base instruction, (3) optimized tool descriptions towards the AI
In trialing mode now more features are available.
Added technical support for "Login with Microsoft" in the LoyJoy Manager.
All LLM completion requests now are provided with a priority. High priority completion requests are processed faster than normal priority requests and automatically can fail-over between LLM models/providers, in case a model/provider is exhausted.
In analytics spreadsheet export now the link clicks are included.
Copying a branding now includes lottie animations.
Time zone bug fix in analytics.

Datepickers in analytics dashboard has been fixed
Messages in the knowledge area can now be filtered by date
Messages are now labeled for sentiment automatically (Enterprise only)
Exporting messages in the knowledge area respects filter criteria
Conversations in knowledge area can now be shared
AI quality check in the knowledge area respects filter criteria
AI quality check uses summary instead of last question/answer
The number of AI answers is now shown on top of every agent in analytics
Product and link click analytics shows displayed count for products
For AI message it is now possible to distinguish between internal and external users by providing an ip address for internal trafic in the tenant settings

Added Nebius as LLM provider with great models such as GLM-4.5-Air. Nebius is a new European LLM provider with high performance models.
Preparations for new CDN provider as an alternative to Cloudflare.
Implemented preparations for high performance reranker.
Implemented preparations for embeddings models as an alternative to Azure.
Implemented preparations for LoyJoy-hosted LLM model.
Implemented preparations for other hosting providers than Google Cloud.
The LoyJoy site is now part of the widget bundle to reduce complexity of CDN setup.
The widget now supports markdown tables in messages.