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Search Module

Introduction​

Enable your customers to explore various experiences by searching for specific keywords.

Typical Use Cases​

Provide customers with the option to choose chatbots based on topics that interest them, creating personalized and engaging interactions.

How to Use the Module​

To make experiences accessible through search, connect them to catalog articles in the knowledge section:

  1. Navigate to “Knowledge” > “Catalogs” > “Add article.”
  2. Enter an internal name for the catalog article.

search_example1

  1. Choose an experience to link to the catalog article.
  2. Provide a title for the article, visible to customers in their search results.
  3. Add additional information under the "Article" section.
  4. Including synonyms for easier customer discovery.

search_example2

Once set up, customers can find and access experiences by clicking on the search entry.

search_output

Useful Tips​

Language​

The Search Module uses the current language setting. If you want customers to choose another language, use the language selection module.

General​

Ensure your experiences have a title and description for effective search results.