Tenant Settings
To access the tenant settings, go to Manage in the upper left corner beneath your tenant name.
You will find the following options:
Tenants name
Here you can set a name for your tenant. The name can be changed anytime. The tenant name is available via variable${tenant_name}. In case you are working on multiple teams, this will help you organizing your tenants. Be aware that any changes affect the whole team.
Tenants ID
Tenant ID is the technical tenant identifier. It cannot be changed and is not really relevant for most users.
Organization ID
Can't be changed and only be implemented by the LoyJoy Team. It is important if you want to copy agents and home views between different tenants. Passwords are only copied for security reasons if the organization ID is identical. If you want to use it, please contact us (support@loyjoy.com).
Generate alt texts for images
Button generates alt texts for all agents of your tenant.
Security
In the security section, you can enter IP addresses, which are allowed or not allowed to access chat agents in your tenant. This is useful if you want to restrict access to your chat agents to a specific network. You can enter multiple IP addresses separated by commas. If you want to allow all IP addresses, you can enter *.
Default settings for agents
If you generate a new agent, it will be created with this settings and can be changed afterwords in the agents settings.
- Storage of chat history and variables
- Show LoyJoy watermark in chats
- Timezone for date related content
- Default language for chats
- Activation of databases:
| Title | Default value | Use cases |
|---|---|---|
| Codes database | activated | |
| Consents database | activated | |
| Live chat database | activated | |
| Coupons database | activated | |
| GPT AI | activated | |
| Loyalty transactions database | activated | |
| Chat free text database | activated | |
| Natural Language Understanding (Legacy) | deactivated | |
| Push notifications database | activated | |
| Participations database | activated | |
| Participation winners database | activated | |
| Redemptions database | activated | |
| Variable database | activated | |
| Variable file storage | activated | |
| Instant wins database | deactivated |
Storage durations
First, a default value is set. If you would like to adjust this, please contact us (support@loyjoy.com). The data retention period can be set to 7, 30, 60, 90, 180, 360, or 720 days.
| Title | Default value | Trigger module |
|---|---|---|
| Storage duration codes in days | 180 | |
| Storage duration consents in days | 180 | |
| Storage duration conversations in days | 7 | |
| Storage duration coupons in days | 360 | |
| Storage duration loyalty transactions in days | 180 | |
| Storage duration manager log entries in days | 180 | |
| Storage duration messages in days | 30 | |
| Storage duration participations in days | 60 | |
| Storage duration participation winners in days | 60 | |
| Storage duration polls in days | 60 | |
| Storage duration push subscriptions in days | 720 | |
| Storage duration sessions in days | 7 | |
| Storage duration redemptions in days | 60 | |
| Storage duration runtime log entries in days | 7 | |
| Storage duration variables in days | 60 | |
| Storage duration web notifications in days | 7 | |
| Storage duration instant drawing participations in days | 60 | |
| Storage duration instant drawings in days | 720 |
Delete tenant
Furthermore, if you scroll down to the end of the page, you will find an option to delete your tenant.
Caution: Deleting the tenant is irreversible!
API
LoyJoy provides an API for performing processes programmatically and accessing variables. An access token is required, which can be generated here.
Billing
Here you can view your current subscription status. You can see your subscription plan and the current payment period.
Good to know
Two weeks before your payment period ends, you will receive a notification inside your LoyJoy tenant. If your payment period ends and you have not renewed your subscription, you will no longer be able to make changes inside the LoyJoy Platform. But do not worry: You can still sign in to your account and no agents or data will be deleted. Additionally, any currently active agents will not be deactivated.
User accounts
Find out more about user accounts in the article Invitations and Roles
Alerts
Errors may occur in chat agents when calling external APIs that are not correctly available. Be aware of these errors via alert policies so that you can react to them.
To receive error notifications via email, click on "Add alert policy". Enter your email address or the email address of a colleague who should receive the alerts. You can choose the frequency of the warning emails between a maximum of one per minute and a maximum of one per day (1440 minutes). The default setting is one per minute. You can decide whether you want to receive network errors and timeouts, status code 400 errors or status code 500 errors.
To remove an alert policy, click on the garbage can icon on the list.
Secrets
Secrets are used to store sensitive information like API keys or passwords. You can create a new secret by clicking on "Add secret". Enter a key for the secret and the value. The value will be encrypted and stored securely. You can use the secret in your chat agents by referencing it with the variable ${secrets.key}.
Manager Log
Here you can find all user activities like logins and newly added users. You can monitor who is accessing your tenant and also see the user logins here. All data is stored with a timestamp and a unique ID and cannot be edited. This gives you the highest level of transparency.
Data protection
You can find the information regarding data privacy here .