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Analytics Dashboard

The Dashboard is your central hub for Analytics. It provides a comprehensive overview of the Key Performance Indicators (KPIs) for all agents within your tenant.

Filtering Data​

You can refine the displayed data using the global date filter. Choose from predefined timeframes (e.g., "Last month") or define a custom start and end date.

Note: Your date selection applies globally to all tabs, charts, and metrics within the Analytics view.

Date Filter Options

Visualizations & Metrics​

The dashboard combines high-level summary tiles with detailed trend charts to give you an immediate understanding of your performance.

Analytics Visualization Overview

💡 Tip: Hover over data points in the charts to reveal exact numbers and detailed tooltips.

1. Timeline Analysis (KPIs Over Time)​

The line charts visualize how individual KPIs have developed over the selected period. This allows you to identify trends, spikes, or drops in user engagement at a glance.

2. Aggregate Metrics (Absolute Numbers)​

The summary tiles display the absolute, cumulative figures for each KPI. These numbers represent the total count of events that occurred within your selected date range.

KPI Definitions​

For a complete breakdown of what each metric represents and how it is calculated, please refer to our Detailed KPI Description.