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Overviews

EACH EXPERIENCE has its own overview. You can find it in the left menu under "Analytics" > "Overviews".

Filter​

You can filter the data by date. You can select predefined time periods, e.g. the last month, or select exact dates for the start and end of the range. The selection will affect all tabs and views.

dateFilter

Visualization​

Here you get the most important numbers in a brief overview with colorful tiles. Also, you can see a lot of data visualized in a charts. The chart shows the KPIs over time and cumulatively. See some examples below:

Visualization2

💡 Tip: Hover over them to get more detailed information

KPIs Over Time​

In this chart you can view the individual KPIs over the specified time period or over the entire time period. In addition to the time history, you can see the ratio of chat starts to sessions and (weekly) days at a glance.

Over Time

KPIs in Absolute Numbers​

The tiles show the absolute numbers of the KPIs. The numbers are cumulative and show the total number of events that occurred in the selected time period.

Funnel​

Here you can see the essential KPIs in a funnel.

Funnel

GPT Numbers​

Here you can see some numbers about the GPT usage in your experience.

GPT Numbers

Platforms​

Here you can see how the users who accessed the chat on the web or via WhatsApp or Facebook Messanger. It also shows how users are distributed across mobile devices and desktop PCs.

The events are counted for each time the experience is started. Chat start events and are not cumulative. The numbers are shown in absolute numbers and as a percentage of the total number of chat starts.

Platforms

Detaild Definitions​

To see all numbers and the definitions of the KPIs, click here.