Live 👨💻
Under navigation item Live you find the live chat section. The live chat is included in all LoyJoy plans at no additional cost.
Introduction
Next to automated agents, LoyJoy offers live chat agents. Best of all, always-on live agents are not required. Get notified when customers are waiting in the Live chat and join the conversation in the LoyJoy Platform. Our asynchronous live chat allows to answer anytime and notify customers of the response via email.
How to Set up the Live Chat
Now you are probably wondering how to set up and use the Live chat. Just follow these simple steps.
Use the Live Chat Template
To make the process as smooth as possible, we have prepared a Template for your live chat. To make the customization as easy as possible, refer to the Setup Guide.
The Role of a Live Chat Agent
The role "Support" is right role for human agents. This can (only) be used to access the “Live” area. In this area, all chats with customers can be retrieved, the current ones accepted and old ones read again. For more information, see How to use the Live section as an agent. Read more about Roles in LoyJoy
Conclusion
By using LoyJoy's live chat, you will see many benefits, including:
- Live human interaction
- Hybrid approach: automated process and human hand-over
- Jump back and forth between automated processes and human interaction
- Cost savings by avoiding always-on agents
If you have questions, read our FAQs or chat with us.