Drill-Down
The drilldown tab shows FOR EACH MODULE the number of times it has been shown to the user and, depending on the module, much more data. Laid over the the modules is a heatmap that visually indicates the relative frequency (blue over green and yellow to red from low to high).
Which Numbers Are Displayed
If you click on the individual modules, events and control flow elements, you will get more detailed information. For each module, it is indicated how often it was passed through. modules, there are also additional KPIs. Here are some examples:
| Module | Displayed Numbers |
|---|---|
| Appointment scheduler | Get an overview here of how many appointments have already been booked. |
| Code entry | Here you can see how many codes were entered, how many of them were correct and how many of them were wrong. |
| Coupon code | Get an overview of how many coupon codes have been uploaded, how many codes have been distributed and how many codes have been entered. |
| Decision Jump | Look at the split of how many clients chose which options |
| Giveaway participation | Here you get an overview of how many different customers have participated and how many in total. |
| Instant win | Here you can see how many different participants there were and how many in total. You can also see how many participants won and how many lost. |
| Loyalty points | This module provides you with information on how many loyalty points have been awarded, how many different customers have received these points and how many rewards have been redeemed. |
| NPS Survey | This diagram shows the distribution of detractors. If you hover over it, you will also see the absolute number. |
| NPS Distribution | In this chart you can see the NPS scores per score. |
| NPS Answers | Download the answers (typed content) of the customers in the NPS rating here. |
| Return Jump | Jumping out and jumping in is counted separately, so the number of clicks can be twice as high as in the previous module. |
| Rewards | Here you can find out how many points have been redeemed in total and how many rewards they have been distributed over. |
| Share link | Here you can see how often the chatbot was shared via Facebook, email, Twitter, Whatsapp or the link. |
| Sign in | Here you get an overview of how many customers have signed in and how often the pin email was sent. You can also see how often the pin was successfully or unsuccessfully entered. In addition, the new customers are also counted. These are customers who enter their email address for the first time. |
| Opt-ins | For the opt-in modules (profiling, reminder, SMS and newsletter), you can see how often single or double opt-ins were given, how often single opt-ins were rejected and how often opt-outs occurred. |
| Quiz | See here how many correct and incorrect answers were given and how many pictures were uploaded. You also get an overview of the answer distribution for the individual quiz questions. |
| Web push opt-in | Here you can see how often the web push opt-in was asked for, how many single and double opt-ins were given and how many times the single opt-in was rejected |
| Personal Data | In the modules that request personal data (birthdate, first name, phone number, postal address), you can see how many customers have entered data. |