Conversations

How can I see all the questions and generated answers?

You can see the last generated messages. Go to the message tab and here you can filter by agent, type of failed reply (without feedback, fallback) or user reaction to the answers (👍 👎). If internal IP address ranges are configured for your tenant, an additional filter lets you narrow messages down to internal or external origin, which is useful to exclude test traffic from your own office network when reviewing customer conversations.

Use the "Show summaries" toggle above the message list to show or hide the AI-generated summary for each message. It is enabled by default.

Hover over an answer and a button "View prompt" will appear. Here, you get an detail view of the question and how the answer was generated. For each question, you get the use generative AI model, the used tokens, the prompt and system message and the found sources.

Also you can download a csv file.