NLU 💬

Legacy feature

Natural Language Understanding (NLU) is a legacy feature and is not recommended for new use cases. For intent classification and Q&A, use the AI Agent module or the AI Knowledge module instead.

Under navigation item Knowledge you find the natural language understanding section. This is an alternative version of Knowledge. Please contact us for more information.

What Is NLU

NLU stands for Natural Language Understanding. With the help of AI-based NLU, your bot can automatically respond to customer questions. Here you can train your own artificial intelligence and teach your bot new skills. Your chat agents have a free text field in which customers can type their requests and comments.