Temporarily Disable LoyJoy on Website

You can temporarily disable LoyJoy by adjusting the branding settings of your experience. This will hide the LoyJoy widget on your website without the need to e.g. modify the website’s code. LoyJoy will still be loaded in the background, but the chat and chat bubble will not be visible to your users.

1. Go to the experience you want to disable.
2. Navigate to the Branding tab.
3. Click on the white space of the chat widget preview.
4. Disable Open chat window initially on mobile and Open chat window initially on desktop.
5. Click on the preview messages and delete any preview messages or quick replies.
6. Click on the chat bubble and select Hide for the option Chat bubble.
7. If there is an image next to the chat bubble preview, click on it and delete the image.

With these settings, your chat should be hidden on your website. You can re-enable it by following the same steps and enabling the settings again. If you have a button on your website that opens LoyJoy, you will need to remove it from your website, too. If you want to completely remove the LoyJoy widget from your website, you can remove the LoyJoy script from your website.