Manage Data
All information about the Data in LoyJoy
Customer Data
Delete
There are two ways to delete data. Either you delete individual customers using the button behind the corresponding customer or you delete all customers at the same time using the button at the top right. Please note that the deletion process is final. The data cannot be restored. If you do not delete the data, it will automatically be deleted after 180 days if the customer has been inactive during that time. If you want to know more about the GDPR regulations, you can request information by clicking the button in the top right corner.
See Detailed Information
When you click on a customer's email, you will see all the personal data that the customer has already entered. In the variables section, you will see a timeline of which variables have been set for the customer. You can also download files that the customer has uploaded, such as audio recordings.
Consents Tab
Delete
There are two ways to delete data. Either you delete individual customers using the button behind the corresponding customer or you delete all customers at the same time using the button at the top right. Please note that the deletion process is final. The data cannot be restored. If you do not delete the data, it will automatically be deleted after 180 days if the customer has been inactive during that time. If you want to know more about the GDPR regulations, you can request information by clicking the button in the top right corner.
Giveaways Tab
Manage Giveaways Tab
In this section, you will first see all the winners that were drawn and below that all the participants. There is always an email address for each customer. You can also see all the personal data that has been entered via the corresponding modules. This includes, for example, the postal address.
In the area of drawn participations, you can draw as many winners as you want via the button 'draw participation'. You can also export the winners as well as all participants with their data as a CSV. To do this, click on the button for the participants or the drawn winners. The data will be automatically deleted 60 days after creation.
Codes and Coupon Tab
Manage Coupons Tab
First, select the experience in which you want to manage the coupons. You can add new coupons. To do this, either download the example CSV file using the button 'Download example CSV' and then upload it again using the button 'Upload CSV' or upload your CSV file using this button. CSV files can also be uploaded in the module itself. You can also see which coupons have already been awarded. You will receive the email of the coupon winner, when they received the coupon (issued at) and when the coupon was created. You have the chance to download the information as a CSV file. The coupon codes are then listed in the file. In addition, the winner and when he or she won the coupon is listed. You can either delete the data individually via the bin symbol or you can delete all of them via the button 'Delete all entries' at the top right. If you do not delete the data yourself, it will be deleted automatically after 720 days.
Manage Codes Tab
First, select the experience where you want to manage the codes. You can add new codes. To do this, either download the sample CSV file via the "Download sample CSV" button and then upload it again via the "Upload CSV" button or upload your CSV file via this button. CSV files can also be uploaded in the module itself. You can see which codes have already been awarded, how many points there are for each code, and whether you win with the code. You will receive the winner's email, when they redeemed the code and when the code was uploaded. You have the option of downloading the information as a CSV file. The file will then list the codes. In addition, it is indicated how many points are awarded for which code, and whether one wins with the corresponding code. If someone has redeemed a code, it also says when and with which email address. You can either delete the data individually via the bin symbol or you can delete all of them via the button 'Delete all entries' at the top right. If you do not delete the data yourself, it will be deleted automatically after 720 days.
Variables Tab
Export Variables Button
Select an experience and download all variables from this chatbot. In the document are all the variables that are automatically set by the system, such as 'firstname'. For variables that you have set yourself (e.g. in the questionnaire or via the variable module), you have to set that they should be saved in the database. By default, these are only stored in a cookie.
Files saved in variables cannot be included in the CSV export. Such variables are included as a URL. You can use this URL to request the contents of the uploaded files via the LoyJoy REST API.