WhatsApp Integration
The WhatsApp integration in LoyJoy allows you to connect a LoyJoy experience to a WhatsApp phone number. Your customers can then start a conversation with you in WhatsApp and go through the experience you have created for them.
Available Modules
Please note that this integration is currently in beta. The information on this page is subject to change.
The following modules are available in the WhatsApp integration:
| Module | Description | Use Case |
|---|
Addtional Information
Not all modes of the modules Questionnaire, Automatic Jump, and Decision Jump
are supported in WhatsApp. These are the limitations:
Questionnaire: Only theTextandQuick Replyquestion types are supported.Automatic JumpandDecision Jump: Only jumps to other modules in the same experience are supported. It is not possible to jump to other experiences in WhatsApp.
Configuration
To use the WhatsApp integration, you can simply connect a LoyJoy experience to
WhatsApp directly in LoyJoy. You can create a new WhatsApp business account on
the fly or reuse an existing one. To connect a WhatsApp experience, you need to
go to the Publish tab of your experience and scroll down to WhatsApp Cloud API
and click on Log in with Meta. Then a window with the Meta login will open.
See here
for Meta's documentation on the new embedded signup flow.