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How to Pause Your Agent

This feature is for cases when you want to temporarily or permanently stop your chat agent. You can pause an agent from the agent list.

Pause menu

Such cases could be:

  • A giveaway that no longer accepts participants
  • A journey with an API integration where the API is offline for maintenance

Pausing the agent takes all parts of the journey offline. All users will only receive a pause message upon interaction:

Paused message