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Tenant Settings

To access the tenant settings, go to Manage in the upper left corner beneath your tenant name.


You will find the following options:

Manage tenant


Here you can set a name for your tenant. The name can be changed anytime. In case you are working on multiple teams, this will help you organizing your tenants. Be aware that any changes affect the whole team. Furthermore, if you scroll down to the end of the page, you will find an option to delete your tenant (and all customer data). Caution: This action is irreversible!


Errors may occur in chat experiences when calling external APIs that are not correctly available. Be aware of these errors via alert policies so that you can react to them.

User accounts

Find out more about user accounts in the article Invitations and Roles


LoyJoy provides an API for performing processes programmatically and accessing variables. An access token is required, which can be generated here.

Template Subscriptions

Here you have the following options to view and manage your template subscriptions:

Tenants you have subscribed to

View all tenants you are currently subscribed to and who issued them. You can also subscribe new tenants by entering the tenant's subscription token.

Create Subscription

Here you can generate a new subscription token that others can use to subscribe to the templates you selected.


Here you can view your current subscription status. You can see your subscription plan and the current payment period.

Good to know

Two weeks before your payment period ends, you will receive a notification inside your LoyJoy tenant. If your payment period ends and you have not renewed your subscription, you will no longer be able to make changes inside the LoyJoy Platform. But do not worry: You can still sign in to your account and no experiences or data will be deleted. Additionally, any currently active experiences will not be deactivated.

Manager Log

Here you can find all user activities like logins and newly added users. You can monitor who is accessing your tenant and also see the user logins here. All data is stored with a timestamp and a unique ID and cannot be edited. This gives you the highest level of transparency.