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Return Jump Module

Introduction​

The Return Jump module enhances the modularity of your chatbot agents by allowing users to jump to another agent and automatically return to the original agent upon completion. This enables the reuse of specific chatbot flows across multiple agents, streamlining user interactions and improving efficiency.

How to Use the Module​

Configuring the Return Jump Module Insert the Module: Place the Return Jump module at the point in your chatbot flow where you want the user to jump to another agent. Select Target Agent: Configure the module to specify the target agent the user should be redirected to. Ensure Completion: Make sure the target agent ends with an End Event. This triggers the return to the original agent once the target agent is completed.

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Analytics Consideration​

In analytics, the transitions (jumping out and jumping back) are counted separately. As a result, the number of clicks recorded can be twice as high compared to single-transition modules.

Example Configuration​

Scenario: You have a primary customer service chatbot and a separate feedback agent.

  1. Main Agent: The customer service chatbot assists users with various inquiries.
  2. Secondary Agent: A feedback agent collects user feedback after interactions.
  3. Return Jump Placement: After resolving an inquiry, use the Return Jump module to send users to the feedback agent.
  4. End Event: The feedback agent concludes with an End Event, returning users to the main customer service chatbot.

By using the Return Jump module in this way, you can create modular and reusable chatbot agents, ensuring smooth and efficient user interactions.