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Beiersdorf Module

Introduction​

The Beiersdorf module exchanges customer data with the Beiersdorf CRM API. It lets you send data collected in the chat, such as contact details, to the Beiersdorf CRM and use it for your customer processes.

Typical Use Cases​

  • Transfer a newly signed-up customer to the Beiersdorf CRM.
  • Send profile or campaign-relevant data that the customer entered in the chat into the Beiersdorf system.
  • Combine it with consent modules such as Newsletter Opt-In or Profiling Opt-In to only transmit data with the customer's consent.

How to Use the Module​

  1. Add the Beiersdorf module to your process where the data should be sent (for example after a Questionnaire).
  2. Open the module and enter the required Beiersdorf credentials or configuration values from your Beiersdorf integration point.
  3. Configure which chat data is sent, using the available variables of your process.
  4. Publish the agent and test the data transfer with a preview chat.

The concrete fields of the module depend on your Beiersdorf setup. For connecting other external systems in a similar way, see the API Client or Web Service module.