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ReachFive Module

This module allows customers to authenticate in the chat with an user account from ReachFive based on OAuth 2.0.

Typical Use Cases​

Use this module to authenticate users in the chat, access their ReachFive profile information, and personalize the chat agent accordingly.

How to Use the Module​

  1. Configure Redirect URIs: Add the following redirect URIs to your ReachFive settings:
  • https://app-stable.loyjoy.com/auth/oauth2/callback
  • https://app-runtime.loyjoy.com/auth/oauth2/callback
  • https://runtime.loyjoy.com/auth/oauth2/callback
  1. Enter ReachFive Credentials: In the LoyJoy module, input your:
  • ReachFive URL
  • Client ID
  • Client Secret
  • Scope
  1. Customize Texts: Modify the text for the sign-in button and login prompts under "Other Texts" in the LoyJoy platform.

Mappings​

In the mappings, configure source fields to retrieve user profile information. Default fields provided by ReachFive include:

address_type, company, country, email, email_verified, delivery_note, locality, phone_number, postal_code, recipient, region, street_address, title

These fields are documented in ReachFive User Profile documentation.