Agentic AI

Introduction

Agentic AI refers to AI systems that can take actions on behalf of users, making decisions and performing tasks autonomously. This concept is particularly relevant in the context of conversational agents and virtual assistants, where the AI is expected to understand user intent and act accordingly.

The Agentic AI module is based on instructions and tools. With instructions you tell the Agentic AI module what you want it to do, and it will use its tools to accomplish the task. The tools can include APIs, knowledge databases, and other resources that the AI can access to fulfill the user's request.

The list of tools includes knowledge_search, products_search etc. and is currently growing. Also you can provide URLs to you own Model Context Protocol (MCP) servers, which can provide additional tools from your IT infrastructure, such as product data feeds etc.