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Voice Recorder Module

Introduction​

Unlike the Audio module, where audio files can be played, Audio Recording gives customers the option to leave a voice message in the chat.

Typical Use Cases​

Can be used for service requests when describing the issue via chat would take too long. By means of a voice message, the situation can be described in more detail if necessary.

How to Use the Module​

The following screenshot shows the module in action. Users are prompted to leave a voice message. Afterwards, the chat confirms that the voice message has been received.

audio_recorder_demo

Useful Tips​

Sign in​

If the client is authenticated via the login module, you can access it as seen below ( Location). Either way, the audio message can be downloaded via the LoyJoy API.

Location​

You can find the audio message under the customers menue.

audio_recorder_customers

Click on the customer and go to the history tab.

audio_recorder_history