Audio Recording Module
Unlike the Audio module, where audio files can be played, Audio Recording gives customers the option to leave a voice message in the chat.
Typical Use Cases
Can be used for service requests when describing the issue via chat would take too long. By means of a voice message, the situation can be described in more detail if necessary.
How to Use the Module
The following screenshot shows the module in action. Users are prompted to leave a voice message. Afterwards, the chat confirms that the voice message has been received.
If the client is authenticated via the login module, you can access it as seen below ( Location). Either way, the audio message can be downloaded via the LoyJoy API.
You can find the audio message under the customers menue.
Click on the customer and go to the history tab.