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GPT Knowledge

Introduction​

Answer your customer’s questions using GPT. GPT considers the sources and catalogs that you have stored under Knowledge.

How to Use the Module​

Add sources or catalogs to Knowledge​

The GPT Knowledge module uses the sources and catalogs that you have stored under Knowledge. If you have not yet created any sources or catalogs, you can do so now. The content of your added sources and catalogs are then used by the GPT Knowledge module to answer your customer’s questions.

Add Message Start Event to your Experience​

To handle incomming user messages a message event handler is mandatory in your Experience. Simply select the message start event to your Experience via drag & drop. It is recommended to add the event directly at the end of your Experience.

message_start_event

Add GPT Knowledge to your Experience​

Next, add your GPT Knowledge module to your Experience via drag & drop right after the message start event.

flow

Start chatting​

Now you can start chatting with your experience. If you ask a question which answer can be found in your sources or catalogs, the GPT Knowledge module will answer your question. If you ask a question which answer cannot be found in your sources or catalogs, the GPT Knowledge module will answer with a default message.

chat

Settings​

GPT instructions​

You can modify the prompt, system message as well as the temperature GPT should use to answer your customer’s questions according to your needs. The temperature determines how creative the answer should be. The higher the temperature, the more creative the answer. All three settings are crucial to the quality of the answers. If you're unsure, leave this untouched.

Feedback​

You can specify whether the answers can be rated by the user. If you leave this option activated, the user will be asked to rate the answer in order to assess the quality. In the knowledge menu under messages. You can evaluate the user feedback to improve your answers.

Fallback​

There might be some case when GPT is not able to provide an answer. This may be the case when the GPT service is not available or when the user asks a question that is not covered by your sources or catalogs. In this case, you can specify a fallback message that will be sent to the user. Optionally, you can also specify an experience where the user will be redirected to.

Sources​

If you want to restrict the sources GPT will use to answer the question, you can do so here. If you do not want to show any sources in the chat, you can also hide them here.

Show AI label on AI answers​

If you want to show the AI label on AI answers, you can do so here. If you do not want to show the AI label on AI answers, you can also hide them here.

Block list​

In this field, you can input specific words. If users enter these words, the GPT will not produce any responses. This option can be used to block certain topics or brand names.