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Live Chat Module

Introduction​

Give customers the option to chat live with your users in the chat. As soon as a customer enters this process module, the conversation is marked as "waiting" in the "Live" menu entry and an agent can take over the chat.

Typical Use Cases​

live_chat_demo

How to Use the Module​

Waiting time in seconds for agents to respond​

Here you can edit the amount of time, the agents got to answer.

If no agent is available​

Exit​

Returns to chatflow and goes into the next process.

Jump​

Choose your jump target where you want to send your customer if no agent is available.

Asynchronous response​

Give your customer the option to have you contact them via email. live_chat_asynch_demo

Agents​

Agents have to go to Live and mark themselves as online to interact with customers live. They can only interact with customers who are currently in the Live module.

live_agent_example_demo

live_agent_online_demo

Read also How to set up the live chat and How to Unlock the Full Potential of the Live Chat.