Live Chat Module
Give customers the option to chat live with your users in the chat. As soon as a customer enters this process module, the conversation is marked as "waiting" in the "Live" menu entry and an agent can take over the chat.
Typical Use Cases
How to Use the Module
Waiting time in seconds for agents to respond
Here you can edit the amount of time, the agents got to answer.
If no agent is available
Returns to chatflow and goes into the next process.
Choose your jump target where you want to send your customer if no agent is available.
Give your customer the option to have you contact them via email.
Agents have to go to Live and mark themselves as online to interact with customers live. They can only interact with customers who are currently in the Live module.