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Live Chat Module


Give customers the option to chat live with your users in the chat. As soon as a customer enters this process module, the conversation is marked as "waiting" in the "Live" menu entry and an agent can take over the chat.

Typical Use Cases


How to Use the Module

Waiting time in seconds for agents to respond

Here you can edit the amount of time, the agents got to answer.

If no agent is available


Returns to chatflow and goes into the next process.


Choose your jump target where you want to send your customer if no agent is available.

Asynchronous response

Give your customer the option to have you contact them via email. live_chat_asynch_demo


Agents have to go to Live and mark themselves as online to interact with customers live. They can only interact with customers who are currently in the Live module.



Read also How to set up the live chat and How to Unlock the Full Potential of the Live Chat.