Skip to main content

Scanner Module

Introduction​

The Scanner module enables your customers to scan QR codes or barcodes using their device's camera or manually enter the code if they prefer. This ensures that all users can interact with your products, regardless of their device capabilities or personal preference.

Typical Use Cases​

This module is useful for providing additional product information, such as ingredients, origin details, or installation videos.

scanner

How to Use the Module​

Guiding the Customer​

Tell your customer where to find the code and that they can either scan it using their device's camera or manually enter it into the provided field. Including a picture to illustrate this can be helpful.

Customizing Responses​

  1. Categories: Use categories to differentiate responses based on the scanned or entered code. Each unique response requires a separate category.
  2. Response Types: For each category, set up one of the following response types:
  • Text response with an animation
  • Video response
  • Automatic or decision jump to another module

Optional Settings​

You can enable an option to allow customers to skip the scanning step if they prefer.

scanner_skip

Useful tips​

The following variable is created in this module: ${scanner_code}. This variable can be used to reference the scanned or entered code in subsequent steps or responses.