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Sikom Module


Integrate Sikom AgentOne into your process.

  • This process module checks the availability of agents in Sikom via the Sikom /webcallback/Availability API. If an agent is available, the process variable sikom_agent_available is set with value true.
  • Additionally an URL to the current conversation in the LoyJoy Live Chat is sent to the /webcallback/Callback Sikom API. This enables agents to enter the current conversation in LoyJoy Live Chat directly from Sikom.