Sikom Module
Introduction
Integrate Sikom AgentOne into your process.
- This process module checks the availability of agents in Sikom via the Sikom
/webcallback/Availability
API. If an agent is available, the process variablesikom_agent_available
is set with valuetrue
. - Additionally an URL to the current conversation in the LoyJoy Live Chat is sent to the
/webcallback/Callback
Sikom API. This enables agents to enter the current conversation in LoyJoy Live Chat directly from Sikom.