Product Feed Module

Introduction

Present the products of your external data feed to customers. An external data source can be connected to Loyjoy using a connector.

Typical Use Cases

The Product Feed module is a powerful tool for displaying a list of up to 12 products that best match your customer's preferences, as determined by a preceding chatflow. The module's key advantage lies in its integration of a recommender, which automatically pulls content from various connectors. This continuous update ensures that your customers receive the most up-to-date and relevant product listings.

How to Use the Module

Connectors

To use the Product Feed module, you need to connect your external data source. Loyjoy supports three types of connectors: Database, JSON, and Google Sheets. Learn how to use a connector here.

For assistance with the configuration, please reach out to our support team.

Example of a Google Sheets Connector

To use the Module Product Feed effectively, you should structure your data in Google Sheets as follows:

1. Start with the "title," which represents the product name.
2. Provide a "description" to offer a brief overview of your product.
3. You may want to add a "header" which appears right above the title as a topline.
4. Include "tags" with all relevant tags assigned to the customer during a chatflow, separated by commas.
5. Specify the "price" of the product.
6. Include the "image_url," which should contain the direct link to the product image.
7. Finally, insert the "url" that directs the customer to your website for product purchase. While the "description," "price," "image_url," and "url" fields are not mandatory, they are highly recommended for an optimal user experience.

See here for an example Google Sheet. As described, the first row is expected to hold the column names.

Using Database and JSON Connectors

For Database and JSON connectors, ensure your data source includes similar fields (title, description, header, tags, price, image_url and url). These fields allow the recommender to function correctly and provide the best product matches to your customers.

Using the Recommender

The recommender feature provides customers with the most relevant product listings, enhancing their shopping experience.

Enabling the Recommender

To activate the recommender, follow these steps:

1. Navigate to the Product Feed Module.
2. Scroll to the top of the page.
3. You will find three options: Off, Filter, and Smart. By default, the recommender is turned off.

Recommender Options

The recommender offers three distinct options:

1. Off

When set to "Off," all products are displayed, regardless of the assigned tags and customer preferences. This option provides an unfiltered view of your products.

2. Filter

Selecting the "Filter" option displays only those products with exact matching tags. Products without matching tags are not shown, ensuring precise product recommendations.

3. Smart

With the "Smart" option, products are sorted based on the number of matching tags. Products with more matching tags are displayed first, offering a personalized and tailored shopping experience.

note

The variable product_feed_result_count will be set to tell you how many products where found in the product feed with the filter applied, if applicable.

Show Maximum One Product per Group

You can choose to display a maximum of one product per group by using the "group" column in your data source. This feature helps avoid showing multiple products from the same group, providing a more diverse product list.

title	description	header	tags	price	image_url	url	group
Product 1	Description 1	Header 1	tag1, tag2	price_1	link_to_image_1	link_to_product_1	group1
Product 2	Description 2	Header 2	tag3	price_2	link_to_image_2	link_to_product_2	group1
Product 3	Description 3	Header 3	tag1, tag3	price_3	link_to_image_3	link_to_product_3	group2

When the option "Show maximum one product per group" is enabled, only one product from each group will be displayed. For example, if both Product 1 and Product 2 match the customer's preferences, only one of them will be shown.

Configuring Tags

To maximize the recommender's effectiveness, it's essential to incorporate tags into your chatflow:

1. When creating your chatflow, add relevant tags using the Tag Module. This ensures that the recommender comprehends user preferences.

2. Associate tags with your products by editing the "tags" section in your Google Sheet.

Additional Information

• Connectors: You can use Database, JSON, and Google Sheets as connectors. Multiple connectors can be added.
• SQL Query: Each connector allows setting an SQL query to restrict data selection.
• No Products Found: If no products are selected, a custom text can be displayed by entering it in the "If no products are found" section.