You may wonder what is the difference between the simple message and the welcome module, when at first glance they both can display a short simple message. Well, with the welcoming module you have several nice options to greet your customers in the chat. You can choose to greet new or returning customers.
Typical Use Cases
This module can be seen as the starting point of any experience. Greet your customers the way you like before moving on to the more specific part of your experience.
How to Use the Module
Add a message that will be sent when the customer is not signed in.
Returning customers without name
Add a message that will be sent when the customer is signed in but you do not know the name.
Returning customers with name
Add a message that will be sent when the customer is signed in and you know the name.
Second welcoming message
This message will be sent to all of the customers as a second message.
For returning customers you have also the option to greet them personally by name. Furthermore, you can insert a gif or image as an opener in the chat.