Skip to main content

Proceed Question Module

Introduction​

The Proceed Question Module prompts customers to decide if they want to continue with the chat. This process module helps structure the chat flow into well-organized segments, ensuring that users remain engaged without being overwhelmed.

Typical Use Cases​

This module is particularly useful in the following scenarios:

  • After a series of informational messages where the customer has not actively participated, use this module as a Call-to-Action (CTA) to re-engage the user.
  • When you want to break the chat flow into manageable sections, allowing customers to process information before moving forward.

How to Use the Module​

  1. Placement: Insert the module after a sequence of messages to give users a moment to decide if they want to continue.
  2. Customization: Choose between the provided template text or enter your own text to prompt the user.

Example Usage​

Consider a scenario where your chatbot provides a series of tips or instructions. To ensure the user is ready to proceed and not overloaded with information, you can use the Proceed Question module to ask if they would like to continue.

Question: "Would you like to continue to the next tip?"

Proceed button text: "Yes, continue" (proceeds to the next step) By incorporating the Proceed Question module in this way, you maintain user engagement and manage the information flow effectively.

proceed_demo